Frequently Asked Questions

We have organized our frequently asked questions into common categories. Click on any of the following links to see the related questions and corresponding answers. If you still have questions, please contact us. Thanks for your interest in outdoor fireplaces from Mirage Stone.

How big of a fire can I build in my Mirage Stone Fireplace?

When building your fire you should make sure that the flames do not make contact with your doors or screens. If the flames do make contact it will ruin the powder coat finish and promote corrosion.

How do I keep my grill from rusting?

We recommend that you coat the grill in a non-stick cooking spray after every use to avoid corrosion.

How often should I oil the hinges on my doors?

At least once a year using a 3 in 1 oil.

I am getting smoke out of the front of the fireplace.

The fireplace needs to be "Seasoned". The best way to stop this is to take off the top cap when starting the fire to create a better draft. This will stop the smoke from coming out the front.

Can I burn in the snow or rain?

We have tested the fireplace with 10 inches of snow built up on the surface and burned until the snow was melted off, with no adverse reactions. Rain will not affect the fireplace.

If a part gets damaged can I get a replacement that will fit properly?

Replacement parts are quality and fit inspected. Most parts are kept in stock.

Is there any maintenance required on the fireplace?

When ash builds up on the fire chamber floor, use a shovel or dust pan to clean them out. If soot should stain the exterior surface, a vinegar / water solution and rinse should clean it up.